Why am i having problems downloading apps

See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription.

See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio. When you install Office , all the applications that came with your particular Office product is installed at the same time. If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office.

To uninstall the bit version use this easy fix to uninstall Office. If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed. Note: Access can only be installed on computers running Windows 7 or later. You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. If you need to install the bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product.

If you have problems installing Office, you may need to uninstall it first and then reinstall it. See the section above, For problems while installing Office. Note: If you're unable to sign in with your work or school account, you may be signing in to the wrong Office service, see Where to sign in to Office If you don't see The latest desktop version of Office in the list or Project or Visio if your organization has a plan that includes those applications your admin probably hasn't assigned an Office license to you.

If you're an admin, see Assign licenses to users in Office for business. For more information, see What Office business product or license do I have? Not all Office subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. If your organization has one of these Microsoft plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.

If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.

Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system.

However, you may still be able to use Office Online in your computer's browser. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. Select your subscription from the list in Renew Office for business to see the steps for how to renew it.

If you're on an Microsoft subscription, you will see an upgrade notification in the menu bar of your Office applications or you can update your version manually by signing in to Microsoft See Upgrade to Office using Office for business. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates. Tip: You can download and run the Microsoft Support and Recovery Assistant to perform automated tests and recovery actions that help identify and fix sign in problems.

Where you sign in depends on which service you're using. This is the account that you created or someone in your organization created on your behalf. If you use Office operated by 21Vianet in China , sign in with your work or school username and password at:. If you use Office Germany , sign in with your work or school username and password at:. For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business?

As an Office for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues. After completing the installation, the Application Install window will open. Edge older or Internet Explorer. When the Application Install window appears, you will be asked if you want to install this application. Select Install to continue. If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office.

If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use. For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure. See Uninstall Office for Mac for instructions on uninstalling the Office apps.

To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.

When you install Office it's automatically linked to your Office plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you. The content of this article is specific to Office installation issues. Try these articles if you're looking for troubleshooting help for these Office services:.

Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin.

If your admin can't find a solution for you after using the information on the Office admin tab, he or she can contact support on your behalf. You can also try the Community forums. To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool.

Admins should also see the Office for business tab for more general Office installation issues. No option to install Office, Project, or Visio Switched Office plans and now can't use Office Office is taking very long to install Install Office on more than five computers. Get your organization set up Upgrade users to the latest version of Office Deploy Office to multiple computers in an organization. Assign, remove, or buy more licenses Activate volume license editions of Office.

When you first sign up for Office for business and you try to install Office or Project or Visio if you also have a subscription for those apps you might see a message that says you can't install Office because you don't have a license.

This could happen because of a delay between your initial sign in and Office for business setting up your environment. Try signing out of Office and then signing back in. It could also happen because you haven't assigned a license to yourself or your users. Do the following to check your licenses. If you don't see The latest desktop version of Office in the list or Project or Visio if you bought plans with those applications , see Assign licenses to users in Office for business.

See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. If your organization has one of these Microsoft plans, as the admin, you can switch to a different Office plan or subscription , or in addition to the subscription you already have, buy another Office for business subscription for those users who require the full version of Office. If you're not sure what plan you have, follow the steps in What Office for business subscription do I have?

For a comparison of plans, see Office for business. If you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office offline installer and select the Office for business tab.

These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. You can activate Office on up to five computers per user. If a user needs to install Office on a sixth computer, you have to deactivate an installation. See Deactivate Office if you see a "limit reached" error. To help you set up your organization, see Set up Office for business — Admin Help.

If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. See Upgrade users to the latest Office client. You then deploy Office by using the software deployment method you typically use. You can also choose to have users sign into the Office portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.

As the Office for business admin, you're responsible for Managing user software in Office You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office for business. To remove licenses from users, see Remove licenses from users in Office for business. If you need more licenses, see Buy licenses for your Office for business subscription. To remove a license from your subscription, see Remove licenses from your Office for business subscription.

For help activating these editions, see Activate volume editions of Office. As an Office admin, you can check Office service health. This article is for Office installation issues. The links below are specific to admins looking for troubleshooting help with these Office services. For more general not admin specific help in these areas, see the Additional help section on the Office for Business tab of this topic.

Outlook for email issues. Skype for Business. OneDrive for Business. SharePoint sites. If you're still having issues, admins can Contact Office for business support.

Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful , below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. Table of contents. Office install. How to install Office. Redeem or activate. Office product keys. Install other apps. It enables sync and ensures that push notifications are sent to the device apps on time.

Google Play Services plays an essential role in the working of applications. A problem in the cache or data files of the Play Services can cause a problem when it comes to downloading the applications from the Play Store. Once the cache files have been wiped, check if the problem is fixed. If you can still download apps from the Play Store, then follow the same steps to return to the screen from where you cleared the cache.

This time, you must tap on Clear Data to delete the data. You will notice a warning on your screen. Tap on OK to confirm deleting the data. The data synchronization of your device that allows the syncing of data can help you solve the problem. Several readers found this to be an easy way of resolving their apps not downloading from the Play Store.

Once you have completed this step, go back into Google Play Store and check if the app is being downloaded now. Once the new updates are installed, your device will automatically restart. After the restart, check if the apps are being downloaded to your device now. Resetting the Google Account can help you solve the problem of your Android not downloading the apps. When you reset the account, you will be deleting the entire account and starting all over again.

It means you should know your Google Account username and password. If you do not have these details, then you will not be able to add the account back to your device again. The Google account will be removed entirely from your device, and it will be added all over again. If you have more than one Google accounts on your device, then make sure you remove all the Google account. After deleting the accounts, you will have to start entering the accounts once again into your device.

Go back to the Settings menu of your device and tap on Accounts once again. Now you will find the option to Add Account. Tap on Add Account and complete the process of adding the account to your device. You must follow these steps to add all your Google accounts, and once this is done, return to the Play Store and find out if this has resolved your problem. Sometimes, your Play Store updates may be the cause of the problem. So, uninstall the update and allow the app to update once again.

It can help in solving the problem. Once the updates are re-installed, try to download the apps repeatedly to check if it is working as expected. Once the app has been updated, head into the Play Store and check if the apps are now being downloaded or not.

For users who cannot fix the problem with any of the above solutions, our last resort, which happens to resolve many Android issues effectively, reset your device to factory settings. All data will be deleted from your device, and all third-party apps will be removed. You will also lose personalized settings because the phone will go back to the default settings. It is why you must create a backup for the data that you consider essential.

You can back up the data on a computer or use your Google account to back up the data. Your phone will give you the option to back up the data on the Google account before you reset the device.

Once the reset is complete, your device will automatically restart. Go to the Play Store and check if the problem you were facing has been fixed.

Sometimes you may not be able to download the apps to your device because of insufficient space. You will have to delete a few things from your device to make space at times like these. Check if you have too many photos or videos on your device, which may be eating into the storage.

Move these files to your computer to increase the space of your device. Sign out of the App Store and sign back in. An iPhone that can't download apps may signify that something is wrong with your Apple ID. If the connection between your iPhone and the Apple App Store is disrupted, signing out and signing back in may fix it. Go to Settings , tap your name at the top, and choose Sign Out at the bottom.

Update iOS. Updates to iOS—the operating system for the iPhone, iPad, and iPod touch—frequently resolve software bugs. It could be that your iPhone cannot download apps because of a bug in the OS. An easy, fast, and free OS update may solve the problem.

You can update iOS wirelessly or through iTunes. Set the correct date and time. Incorrect date and time settings may block you from downloading apps. The easiest way to solve this is to make your iPhone automatically set its date and time so that it's always correct. Move the Set Automatically toggle switch to On green. Learn more about changing the date and time on your iPhone, the many implications of doing that, in How to Change Date on iPhone.

Reset the iPhone device settings. Bugs sometimes stem from low-level settings. You can't always see or fix these settings individually, but iOS gives you a way to reset all settings. Doing this won't erase your data, but it can solve these sorts of issues. Check the Apple ID you're using. If you have a problem updating an app on your device, the problem could be the Apple ID you're using. When you download an app, it's tied to the Apple ID you're logged into at the time.

Sign in to other Apple IDs you've used, following the instructions in step 6 above. Get help from Apple. If you tried all these steps and your iPhone still won't download apps, you need help from the experts at Apple.

You can get online or phone support at the Apple website , or make an appointment at the Genius Bar at your local Apple Store for in-person help. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Create a personalised content profile. Measure ad performance. Select basic ads. Create a personalised ads profile.

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