Download free help desk support software

The cloud help desk is basically already setup for you. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Help remote employees by starting a secure remote support session directly from your help desk tickets.

Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet. Need assistance? Make sure to check out our Frequently Asked Questions , the Getting Started guide, learn how to import existing tickets , or chat with other Cloud Help Desk users for best practices and assistance.

Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software?

No problem — work tickets in minutes and tackle issues in no time. Hey, we get IT and we make it easy for you to manage IT. No Hassle. No Sweat. No Headaches. Ticket Closed. The Spiceworks Cloud Help Desk is integrated with Inventory online, making it easy to track your devices and document your actions and progress on them.

Have questions? Reach out to the millions of IT pros in the Spiceworks Community. We run a couple of Spiceworks instances because the creative team needed their own ticket tracking system.

User portal customization is so easy, we are able to provide targeted ticket submission forms for many scenarios. This ensures that we capture all of the info we need to act on the request. Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support.

My company has been using this to manage our entire IT Help Desk for about years! We love it! I am still amazed it is free! An unbelievably capable product and for free. I highly recommend Spiceworks as a comprehensive solution for both asset management as well as help desk support.

Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming. Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need.

Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets. Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Web Help Desk Full Edition is designed to provide all the features of the free help desk tool and an additional suite of services capable of transforming and improving your help desk operations.

This includes more robust automation capabilities, IT asset discovery to help streamline workloads, change management tools , and billing and inventory management to help ensure your help desk processes are transparent, accurate, and under control. Your end users will enjoy more robust resources and faster resolution, and your technicians will enjoy a range of features designed for streamlined ticket management and comprehensive asset visibility.

See how its suite of tools can help take your help desk operations to the next level. Toggle navigation MENU. Key Features. Establish seamless Remote Desktop connections in Windows and offer excellent Remote Support to your customers with the help of thought-through features. Customize AnyDesk with your own brand and logo to highlight your corporate identity.

Easily administrate all settings and configurations in Windows. AnyDesk is not only compatible with Windows 10 and older. You can also establish connections with many other operating systems and their various versions, including iOS, macOS, Linux and Android. AnyDesk facilitates managing your Remote Desktop contacts and connections.

You can administrate all settings and configurations in Windows with Group Policies. Focus on your projects rather than their administration. Thanks to TLS 1. Only authorized desks can demand Remote Access to your device via AnyDesk. You can establish an autonomous, private network that fully shields your data while operating Windows Remote Desktops with AnyDesk On-Premises. All information remains within your own network.

View full changelog. We use cookies. You can opt out and disable them in our Cookie Settings. See our Privacy Policy for more information. Opt out in our Cookie Settings. See also our Privacy Policy. All Platforms. All Devices. Download Now. Dynamic Performance Establish seamless Remote Desktop connections in Windows and offer excellent Remote Support to your customers with the help of thought-through features.

Flexibility Customize AnyDesk with your own brand and logo to highlight your corporate identity. Compatibility AnyDesk is not only compatible with Windows 10 and older. Using AnyDesk professionally? Order Now. Do you need more information? Our Online Help Center provides all the answers. Help Center. Interested in the most relevant changes in our latest AnyDesk version?

Learn More. Trusted by over 80, Customers. More Features. Administration AnyDesk facilitates managing your Remote Desktop contacts and connections. Security Thanks to TLS 1. See what's new. Version 7. Bugfix: Fixed transfer of remote system information. Bugfix: Fixed follow remote window focus option behaving incorrectly when used with multiple sessions to the same remote device. Bugfix: Fixed rare crash in accept window.

Added some more checks to prevent some installer crashes. Added precautions to fix crashes related to timers. UI Improvements: Improved visuals of file browser dialog, dialog to enter two-factor-auth validation code. Improved layout of welcome panel for small screen sizes. Removed permission related UI-elements in accept panel after ending a session. Added some more tooltips.

This was a purely visual bug. Bugfix: Fixed bug that caused the focused display indicator to not update immediately. Bugfix: Fixed bug that caused a UI issue in the permissions popup of the accept panel. Bugfix: Fixed various rare crashes related to permission profiles, invitations, rendering and general session handling.

Bugfix: Fixed various minor ui rendering, usability and layout issues. Localization: Fixed capitalization of section headers in main view in most languages and added some missing error texts. Bugfix: Fixed config migration issues when updating from older versions. Bugfix: Fixed rare crash and handling of long words when wrapping chat messages. Bugfix: Fixed visibility issue of some texts in address tiles. Bugfix: Fixed rare crash at application startup. Bugfix: Fixed minor issues with in-app messaging.

Bugfix: Fixed minor title bar rendering issues in global settings. Localization: Improved quality of French localization.